Shipping & Returns Policy

📦 Shipping Information

At The Tour Store, we ship all orders within 24 hours of purchase (Monday–Friday, excluding public holidays). Fast, reliable, and road-ready.

🚚 Estimated Delivery Times

UK orders: Arrive within 3–7 business days

Other Orders: Arrive within 5-7 business days

Tracking information will be sent via email once your order ships

💰 Shipping Rates

Shipping costs are calculated automatically at checkout based on your order’s weight and selected delivery method below is a guide to help.

First Class Postal Service

0 lb – 2 lb: Free

Standard Shipping

0 lb – 5 lb: £1.99

5 lb and up: £3.99

Express Courier Shipping

5 lb – 15 lb: £4.99

16 lb – 100 lb: £8.99

Yodel Shipping (via Shopify)

Rates and delivery time shown at checkout

Additional 2% handling fee applies

📌 Note: Delivery times are estimates and may vary based on location, courier capacity, and seasonal demand.

🔄 Returns Policy

We accept returns within 30 days of your purchase date.

✅ To be eligible for a return:

Items must be in their original condition and packaging

Proof of purchase (e.g., order number or receipt) is required

If you would like to initiate a return, please contact us through our Support page with your order details.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

🧾 Need Help?

If you have any questions about shipping or returns, please reach out to our support team at Support@thetourstore.tech. We're here to help!Versandbedingungen